Disney World Genie Plus Not Working or Down? – Fix Now (2023)

You are experiencing a “Disney World Genie Plus Not Working or Down” issue? don’t worry you are not alone in this queue. thousands of users are reporting the issue but they are not getting proper solutions we are here to help you with the problem step by step but first know about the Disney World Genie Plus introduction.

A virtual line system for a few attractions at the Florida-based Walt Disney World Resort is accessible through the premium program Disney Genie+. Instead of waiting in the standby queue, visitors can reserve a time slot to experience an attraction.

A Disney Resort hotel package may include Disney Genie+, which guests may add to their park entrance ticket. Using the My Disney Experience app after purchasing, visitors can book specific attractions on the day of their trip. Once they’ve used one reservation for an attraction, they can make another one. They can only reserve one attraction at a time.

Now it’s time to know what can happen and why Genie+ isn’t working for you.

Disney World Genie Plus Not Working or Down?

I’m utilizing my own technological expertise to address the issue in this article. Recently, Genie+’s malfunctioning was a problem for many consumers. Since Genie+’s launch, there have been numerous reports of bugs and issues.

Method 1: Update the App (Android/iPhone iOS)

To update the Disney Genie+ app on Android and iOS, please follow these steps:

On Android:

1. Open the Google Play Store on your Android device.
2. Tap on the three horizontal lines in the top-left corner of the screen to open the side menu.
3. Select “My apps & games” from the list of options.
4. In the “Updates” tab, you will see a list of apps with available updates.
5. Find the Disney Genie+ app in the list and tap on the “Update” button next to it.
6. The app will be updated to the latest version.

On iPhone iOS:

1. Open the App Store on your iOS device.
2. Tap on your profile picture or initials in the top-right corner of the screen.
3. Scroll down and find the Disney Genie+ app in the list of apps under the “AVAILABLE UPDATES” section.
4. If you see an “Update” button next to the app, tap on it to start the update process.
5. The app will be updated to the latest version.

Method 2: Force stop the App & clear the cached Data

On Android:

1. Open settings & navigate to the Apps section.
2. Under the apps scroll down to find the Disney Genie+ app.
3. Once the app is found, tap on it to open app settings.
4. Now you will see Force stop button below the right side corner tap on it & press ok.
5. Now scroll up & open the Storage section.
6. Under the storage, there will be Clear data on the left side corner in the bottom tap on it then tap on clear cache button.
7. Thats it! Now open the app & log in & enjoy.

On iPhone iOS:

1. Go to the mobile settings then General & then iPhone storage to find the Disney Genie+ app.
2. Now scroll down & find the app, once found tap on it.
3. No there is two option Offload & Delete, choose the Offload App option.
4. Don’t quit the window wait & just tap on Reinstall App.
5. That’s it, now open, log in & enjoy.

Method 3: Try to restart your phone

Reboot your iPhone or Android to fix some software-related glitches & bugs. also don’t forget to check the latest os updates to solve the Disney Genie+ app not working issue.

Method 4: Check your Internet or Wifi connection

If you are relying on free Disney’s free Wi-Fi then check that the internet connection is working fine. if most of the visitors are connected to the free wifi then there is an internet connection congestion & bandwidth not fulfilling the requirements so switch to your own data plan to connect the app to the server.

Method 5: Visit the Hotel Desk

If you tried all mentioned steps but still facing issues then go to the helping front desk of your hotel to get help. they will not help to fix technical issues but they have some other solution so try to contact them.

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Method 6: Check Server status

Last but not least, check the server status, if a server outage happened due to high traffic then check the current server status from https://downdetector.co.uk/.

The server may have crashed if you have completed all of the preceding procedures yet this app still won’t launch. You are now left with no alternative but to relax and watch as the server heals. Your issue will be automatically resolved as soon as the technical staff fixes the server.